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Tech Support
Here you can find information on any Tech issues I have resolved or found resolution to recently.
Shuffling Music videos on AppleTV
Sep 3rd
I made some of my own Music Videos and put them in iTunes, but found that my AppleTV wouldn’t shuffle these when selecting the Shuffle option in the Music Video section.
After some investigation I found this is caused my an option set for each individual file in iTunes itself.
To fix this find the music video in your iTunes library and right click (or control-click) the file and choose ‘Get Info’.
From there go to the ‘Options’ tab and deselect the ‘Skip when Shuffling’ option and click OK.
Things to note:
If you sync your iTunes library to your Apple TV (as opposed to streaming) you will need to resync after making these changes
You can do this to multiple Videos at once by selecting them all and then right clicking (or control-clicking) ‘Get Info’. The process is the same except you may be asked if you would like to work on multiple items at once. Also when you reach the options tab you will have a slightly different layout and will need to check the ‘Skip when Shuffling’ option and choose ‘No’ from the drop down box.
As always, I hope you find this useful and if you come across any problems, would like to share any further information or even if this just helps – please leave a comment below.
Akamai Console log entries in Mac OS X
Mar 27th
I started receiving the following errors every 10 seconds or so in my Console Logs:
27/03/10 4:59:21 AM com.apple.launchd.peruser.503[107] (com.akamai.client.plist[323]) Bug: launchd_core_logic.c:4103 (23932):13
27/03/10 4:59:21 AM com.apple.launchd.peruser.503[107] (com.akamai.client.plist[323]) posix_spawn(“/Applications/Akamai/loader.pl”, …): No such file or directory
27/03/10 4:59:21 AM com.apple.launchd.peruser.503[107] (com.akamai.client.plist[323]) Exited with exit code: 1
27/03/10 4:59:21 AM com.apple.launchd.peruser.503[107] (com.akamai.client.plist) Throttling respawn: Will start in 10 seconds
After some googling I found several people experiencing the same issue. It appears this revolves around the use of the Akamai Download Client, which in my case was used when downloading an Adobe trial product.
The Akamai client was never uninstalled properly, either because I trashed the folder in /Applications/Akamai or because the uninstaller didn’t work correctly.
I did a spotlight search and found I still had a copy of the Akamai installer disk image – AkamaiDownloadManagerInstaller.dmg (If you don’t have this, go back to Adobe’s site and choose a new trial product to install, the Akamai client will then be reinstalled).
I reinstalled this and then ran the following from the terminal to uninstall the package correctly.
/Applications/Akamai/admintool uninstall -force
After running this, no more entries in my logs!
iPhone 3G wifi connection issue
Jul 12th
Background:
There appears to be some issues connecting an iPhone 3G (possibly other Apple iPhones & iPod Touch products using the new 2.0 firmware) to certain Wifi access points.
So far these issues appear to be limited to those using Linksys WAG54G V3 routers.
When attempting to join a wireless network, you receive an error saying “Unable to join network” followed by the name of your access point (SSID).
Solution:
There are 2 known solutions to this problem.
1. Update the firmware to the latest version
From my post on the Mactalk.com.au forums:
Okay, I’ve upgraded the firmware on my Linksys WAG54GV3 and can confirm this has resolved the issue
I logged onto my router’s admin page and confirmed I was running version 1.0.22. Went to this link and selected Version 3.0 from the drop down box.
I then downloaded the firmware listed on the page (Firmware Annex A, version 10.0.46 Date: 2/07/2008 Size: 4.51 mb)
The actual firmware filename is called: WAG54GV3-U2-AnnexA-ETSI-v1.00.46-code.bin
I then logged back into my router and went to the Administration tab, and selected Firmware Upgrade and selected the file and clicked upload.
Waited for about 3 – 5 minutes for the firmware upgrade to complete, the router rebooted. My SSID was labelled the default (linksys) and there was no encyrption on by default. So i changed the SSID and turned on WPA2 and everything is working now
2. Change the Wireless mode to B only
A New Zealand user from the Apple Discussion forums (link) advises that you can also resolve this issue by changing the Wireless Network Mode on the router to 802.11B only. This can be achieved by going to the administration page on your wireless router and then clicking the following menu items: Wireless -> Basic Wireless Settings.
From there select B Mode. The draw back to this is that all devices are only able to connect to the network at B speeds.
The same user came back and confirmed they had gone to the Australian site and installed the firmware on their router and this also resolved the issue (even though the firmware wasn’t available in their country – New Zealand).
Reference:
Feedback:
Please leave a comment if this resolved your issue, or if you have any further solutions to this problem. If you are having similar issues with a different router and have found a solution, please post the brand and model and the solution you have found.
